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KWG Consulting LLC
Consulting Agreement

This Consulting Agreement explains the scope, boundaries, and terms of services provided by KWG Consulting LLC. By checking the required acknowledgment box, typing your full legal name, and completing payment, you agree to the terms below.

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1. Nature of Services

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KWG Consulting LLC provides structured non-clinical educational consulting through The Medical Leave Clarity™ Method.

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Services are educational and advisory in nature. They are designed to help individuals better understand medical leave and disability-related processes so they can organize information, understand general process steps, prepare thoughtful questions and make informed decisions independently.

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Educational topics may include:

  • Medical leave process education

  • FMLA process education

  • Short-term disability process education

  • Long-term disability process education

  • Medical leave and disability terminology

  • Timeline and communication education

  • Education about the roles of employers, healthcare providers, insurance carriers, claims administrator, and other parties involved in a medical leave of disability-related process

  • Educational preparation for questions clients may wish to ask their employer, healthcare provider, insurance carrier, attorney, or other advisor

 

KWG Consulting LLC does not make decisions for clients. Clients remain solely responsible for all final decisions, communications, submissions, deadlines, follow-up, and actions related to their leave, employment, benefits, healthcare, claims, or related matters.

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2. Services Not Provided

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KWG Consulting LLC does not provide medical advice, legal advice, clinical care, claims representation, appeals preparation, case management, benefits administration, HR consulting, or healthcare services.

 

Consulting services do not include:

  • Legal advice, legal opinions, legal interpretation, or legal representation

  • Medical advice, diagnosis, treatment recommendations, medical opinions, or clinical recommendations

  • Case management, nurse case management, utilization review, care coordination, discharge planning, or healthcare navigation

  • Claims advocacy, claims consulting, claims representation, or acting on behalf of a client with an employer, insurance carrier, claim administrator, benefit plan, healthcare provider, attorney, government agency, or other third party

  • Appeal strategy, appeal preparation, appeal drafting, or appeal representation

  • Drafting, editing, preparing, completing, submitting, or revising claim forms, appeal documents, medical documentation, employer communications, insurance communications, legal documents, or benefit-plan documents

  • Negotiating with employers, insurance carriers, claim administrators, healthcare providers, attorneys, benefit plans, government agencies, or other third parties

  • Employee benefit plan administration, fiduciary services, ERISA plan administration, insurance sales, insurance placement, or benefits consulting

  • HR consulting for employers or workplace policy advice

  • Determining eligibility for leave, disability benefits, job protection, accommodations, medical restrictions, or employment outcomes

  • Guaranteeing leave approval, claim approval, benefit approval, job protection, return-to-work outcomes, appeal outcomes, or any other result

 

Clients should consult the appropriate licensed or qualified professional for medical, legal, employment, benefits, tax, financial, or other professional advice.

 

3. Client Responsibility

 

Clients remain responsible for their own decisions and actions.

 

This includes responsibility for:

  • Reviewing all employer, provider, carrier, benefit-plan, legal, or other communications

  • Tracking and meeting all deadlines

  • Submitting any required forms, records, responses, or documentation

  • Contacting employers, healthcare providers, insurance carriers, claim administrators, benefit plans, attorneys, government agencies, or other third parties

  • Confirming requirements directly with the appropriate source

  • Seeking medical advice from healthcare providers when needed

  • Seeking legal advice from an attorney when needed

  • Making final decisions about leave, disability processes, employment, healthcare, benefits, communications, and related actions

 

KWG Consulting LLC may provide educational information and help clients organize questions, but clients remain responsible for deciding what to do with that information.

 

4. Professional & Ethical Standards

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KWG Consulting LLC provides services in alignment with professional, ethical and educational standards.

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KWG Consulting LLC does not assist with misrepresentation, manipulation of documentation, inappropriate influence over medical or benefit determinations, or any request intended to mislead an employer, insurance carrier, healthcare provider, benefit plan, government agency, or other party.

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KWG Consulting LLC reserves the right to decline, limit or discontinue services if a request falls outside the defined educational consulting scope, creates a conflict with professional or ethical standards, or requests services that KWG Consulting LLC does not provide.

 

5.  Information Handling and Privacy Boundaries

 

Clients may voluntarily share limited health-related, employment-related, leave-related, or benefits-related content during educational discussions.

 

KWG Consulting LLC does not intentionally collect or store medical records, claim files, Social Security numbers, full benefit files, or credit card numbers. Clients should not send, upload, or provide unnecessary sensitive documents unless specifically discussed and appropriate for the educational scope of services.

Payments are processed through third-party payment systems. KWG Consulting LLC does not store full credit card numbers.

 

KWG Consulting LLC will use reasonable efforts to protect client information. However, clients understand that email, online scheduling, video conferencing, website forms, cloud-based tools, and other digital systems may carry privacy and security risks.

 

6. Payment, Scheduling & Service Windows

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Payment in full is required at the time of booking for all paid consulting services.

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Sessions are time-bound and conclude at the scheduled time.

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Tiered support plans are active only within their defined service windows, either 30 days or 60 days, depending on selected package.  The active service window begins on the date of the initial session.  

 

Unused sessions do not roll over beyond the active window.

 

Clients may reschedule one time within the active service window with at least 24 hour notice.   Additional changes require direct approval and may not be accommodated.  

 

Missed sessions, late arrivals or cancellations without appropriate notice may result in forfeiture of that session.

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​​​7. No Guarantee of Outcome

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KWG Consulting LLC does not influence, control, or determine decisions made by employers, insurance carriers, claim administrators, healthcare providers, benefit plans, government agencies, attorneys, or other third parties.

 

No specific outcome is promised or guaranteed.

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​KWG Consulting LLC does not guarantee leave approval, disability benefit approval, claim approval, job protection, continued employment, return-to-work outcome, accommodation outcome, appeal outcome, financial outcome, medical documentation outcome, or any other result.

 

 

8. Refund Policy

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Consulting services reserve dedicated professional time and structured educational support.

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Because services are time-based:

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  • Refunds are not provided once a session has occurred.

  • No refunds are provided for partially used support packages.

  • Unused sessions expire at the end of the active service window.

  • Missed sessions or cancellations without appropriate notice may be forfeited

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All services are educational and advisory in nature and do not guarantee leave outcome.

 

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9. Limitation of Liability

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KWG Consulting LLC’s services are educational and advisory only.

To the fullest extent permitted by law, KWG Consulting LLC is not responsible for decisions made by clients or for actions, inactions, decisions, delays, denials, communications, determinations, or outcomes involving employers, insurance carriers, claim administrators, healthcare providers, benefit plans, attorneys, government agencies, or other third parties.

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Clients understand that they remain responsible for their own decisions, deadlines, submissions, communications, and follow-up.

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To the fullest extent permitted by law, KWG Consulting LLC shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost wages, lost benefits, lost employment, lost opportunities, emotional distress, financial loss, claim denial, leave denial, benefit termination, or other outcomes arising from processes outside KWG Consulting LLC’s control.

 

To the fullest extent permitted by law, KWG Consulting LLC’s total liability arising from services shall not exceed the amount paid by the client for the specific service giving rise to the claim.

 

10. No Professional Relationship Beyond Educational Consulting

 

Engaging KWG Consulting LLC does not create an attorney-client relationship, healthcare provider-patient relationship, case management relationship, claims representative relationship, fiduciary relationship, employment advisor relationship, or benefits administrator relationship.

KWG Consulting LLC’s role is limited to educational consulting within the boundaries described in this Agreement.

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11. Governing Law

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This Agreement shall be governed by and interpreted in accordance with the laws of the State of Georgia, without regard to conflict of law principles.

 

 

12. Agreement Acknowledgment

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By checking the required acknowledgment box, typing your full legal name in the designated field, and completing payment, you confirm that:

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  • You have read and understood this Consulting Agreement

  • You agree to its terms

  • You acknowledge that services are educational and advisory only​

  • You understand that KWG Consulting LLC does not provide medical advice, legal advice, claims representation, appeals preparation, document drafting, case management​, benefits administration, HR consulting, healthcare services, or guaranteed outcomes.

  • You understand that you remain responsible for your own decisions, deadlines, communications, submissions, and follow-up with employers, healthcare providers, insurance carriers, claim administrators, benefit plans, attorneys, government agencies or other advisors.

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