Frequently Asked Questions
Clear answers to common questions about consulting support.
Who is this consulting appropriate for?
This service is appropriate for individuals navigating:
• Family and Medical Leave Act (FMLA)
• Short-Term Disability
• Long- Term Disability
• Overlapping of complex leave situations
If you are unsure whether support is appropriate, begin with a complimentary Clarity Call.
What happens during the complimentary Clarity Call?
The Clarity Call is a focused complimentary 15 minute conversation where we briefly review your current situation and determine whether structured consulting support would be helpful.
It is not a full consulting session, and no formal advice is provided during this call.
If additional support is appropriate, structured service options will be outlined.
Will I receive something to refer to after a paid session?
Yes, All paid sessions include a brief post session recap email highlighting key points discussed, questions to consider, and next steps identified during our conversation for your personal reference.
Do you provide medical or legal advice?
No. Medical advice, legal advice or representation, and guaranteed outcomes are not provided. All services are educational and advisory in nature.
You remain responsible for all decisions regarding your leave.
Will you contact my employer or insurance carrier on my behalf?
No. Consulting services do not include direct negotiation or communication with employers, insurance carriers, or healthcare providers.
My role is to help you understand the process so you can participate confidently in your own leave.
Can you guarantee my leave or disability benefits will be approved?
No. Leave and disability benefit decisions are made by the employer, leave administrator, insurance carrier, or other responsible plan administrator, depending on the process. Treating providers supply supporting medical information.
KWG Consulting LLC cannot predict or guarantee outcomes. My role is to help you understand the process, prepare questions, and participate more confidently.
What if my situation changes after our session?
If you are anticipating ongoing developments, you may select a structured support package option that includes follow-up time within a defined window.
Unused sessions do not rollover beyond the active service period.
What is your refund policy?
Consulting services reserve dedicated professional time. Refunds are not provided once a session has occurred. Support packages are time-bound and must be used within the designated service window.
Full refund policy details are outlined in the Consulting Agreement.
Professional Integrity
Consulting services are provided in alignment with professional and ethical standards. If a situation falls outside the scope of this work, support may not be appropriate.